I think we’ve all been down this road before.
You receive an email from someone and your first impulse is to start typing, “Dear Idiot to whom I have responded 10 times and have gotten nowhere on the same topic, which by the way, I don’t really care about. ”
Okay. Yes, as the WorkingDead, we have every right to be zombie mad.
Like a virus taking over, your mind is filling up with what I call “anger bubbles” that are about to burst any second now.
And the best thing you can do at this moment is to hum. Yep, try it. Go ahead… hum to you favorite tune. Distract yourself in any way possible to find your composure before responding. Heck, you may choose not to respond until tomorrow.
The point is, I’ve learned that there is no reason to feed into your frustration or anger by responding immediately to an upsetting email. (that and I tend to make grammatical errors on angry responses. Look how you upset me!! Look at all these typos!!)
When you try to respond in an agitated state, your brain is working through all those anger bubbles to arrive at what really matters – communicating your thoughts effectively.
And what happens to an otherwise well-formed thought once it goes through these anger bubbles? Well, it varies from person to person, but the end result is rarely ever constructive.
So just a friendly reminder to us all:
To create a more positive and friendly work-environment, lets make an effort to walk/hum/snack/doodle/think before we (happily) hit send.
Treats , not Tricks!
Dream a Career 
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